SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping Rack Season.

We are a small business, and every order is packed with care.

Order Processing

Orders are typically processed within 3–5 business days unless otherwise stated on the product page.

During new releases, limited drops, holidays, or periods of high order volume, processing times may be slightly longer.

Business days do not include weekends or holidays.

Shipping Times

Shipping times begin after your order has been processed and handed over to the carrier.

Estimated delivery times may vary depending on the shipping method selected, destination, weather, holidays, and carrier delays.

Rack Season cannot guarantee an exact delivery date once an order has been accepted by the shipping carrier.

Tracking

Once your order ships, you will receive tracking information using the email or contact information provided at checkout.

Please allow time for tracking information to update after your package has been scanned by the carrier.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

If you notice an error, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Rack Season is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your local carrier first.

If your package appears to be lost in transit, please contact us so we can help you determine the next steps.

Rack Season is not responsible for packages that are stolen after confirmed delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue.

We will work with you to make it right.

Shipping Charges

Shipping charges are calculated and displayed at checkout unless otherwise stated during a promotion.

Original shipping charges are non-refundable unless the order was incorrect or damaged due to an error on our part.

Questions

If you have questions about your order or shipping, please contact Rack Season through the contact information listed on our website.

Thank you for supporting Rack Season.

Hunt it. Fish it. Live it.

RETURN & REFUND POLICY

We want you to love your Rack Season gear.

If something does not work out, please review the policy below.

Return Window

Eligible items may be returned within 30 days of delivery.

To qualify for a return, merchandise must be:

Unworn
Unwashed
Unused
Free from stains, odors, pet hair, makeup, deodorant, or other signs of wear
In original condition
Returned with original tags or packaging when applicable

Items that do not meet these requirements may not be eligible for a refund or exchange.

Exchanges

Need a different size?

We are happy to offer exchanges when inventory is available.

Because Rack Season releases may be produced in limited quantities, we cannot guarantee that your preferred replacement size or color will still be available.

If an exchange is unavailable, we may offer a refund or store credit according to this policy.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or incorrect:

Custom or personalized merchandise
Final-sale merchandise
Gift cards
Items that have been worn, washed, altered, or damaged after delivery
Items marked as non-returnable on the product page

Limited-release merchandise may have additional return restrictions when clearly stated before purchase.

Return Shipping

Unless the item arrived damaged, defective, or incorrect due to an error by Rack Season, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for returns.

Rack Season is not responsible for return packages lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of an error by Rack Season.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

Please provide your order number and clear photos showing the issue.

If the problem is confirmed, Rack Season will work with you to provide an appropriate replacement or refund.

Sizing

Please review the size chart and product description carefully before purchasing.

Fit may vary between different garment brands and styles.

If you are unsure about sizing, please contact us before placing your order.

How to Start a Return

To request a return or exchange, contact Rack Season using the contact information provided on our website.

Please include:

Your name
Order number
Item you would like to return or exchange
Reason for the return or exchange

Returns sent without approval or outside the return window may not be accepted.

Thank you for supporting Rack Season.

Hunt it. Fish it. Live it.